Kids Fun Park SA — Route Suisse 8A, 1163 Etoy (Switzerland) · +41 (0)21 800 08 08 · info@kidsfunpark.ch
Last updated: September 2, 2026

1. What You Buy on This Site

Our online store offers only digital services and products: admission tickets to our parks in Etoy, Martigny, and Sion; reservations for birthday parties or private events; and the Adventure Passport. All prices are listed in Swiss francs (CHF), including VAT. No physical goods are shipped.

2. Delivery Terms

As soon as your payment is accepted, you will receive an order confirmation via email at the address you provided when placing your order, followed by your ticket with its QR code. This email is sent immediately, no later than 15 minutes after your payment is processed. Your tickets are also available at any time in your customer account under “My Tickets.”

No shipping fees are charged, and no packages are shipped; therefore, there are no delivery times, no shipping costs, and no returns.

Didn't receive anything? First, check your spam folder, then email us at info@kidsfunpark.ch with your order number: we'll resend your tickets free of charge within one business day.

3. How to Cancel an Order

The cancellation procedure is as follows:

  1. Log in to your customer account at kidsfunpark.ch/mon-compte/, go to the "My Orders" section, and note the order number (for example, #42881).
  2. Send your cancellation request to info@kidsfunpark.ch from the email address used to place the order, specifying the order number, the scheduled visit date, and the reason for the cancellation. You can also call us at +41 (0)21 800 08 08 during our business hours.
  3. We will review your request and send you a written confirmation within 2 business days, indicating the refund amount, if applicable.
  4. The reimbursement is then processed in accordance with the terms set forth in item 7 below.

4. Admission Tickets

  • Free cancellation and a full refund are available up to 48 hours before the selected tour date.
  • Less than 48 hours before the visit, the ticket is no longer refundable, but it can be rescheduled once to another date within 6 months upon request.
  • An undated ticket is valid for 12 months and remains refundable as long as it has not been scanned at the entrance.
  • If we have to close a park due to circumstances on the day of your visit, you may choose between rescheduling or a full refund, at no cost to you.

5. Birthdays and Private Events

These reservations require a dedicated area and staff; the following cancellation fees apply, in accordance with Article 8 of our Terms and Conditions:

  • free of charge up to 24 hours after mutual confirmation of the reservation;
  • 50 CHF up to 21 days before the event;
  • 21 to 15 days in advance: 50% of the total amount;
  • 14 to 8 days prior: 75% of the total amount;
  • 7 to 2 days prior: 85% of the total amount;
  • Less than 48 hours in advance: 100% of the total amount.

The down payment made online is deducted from the amount due or refunded according to the schedule above.

6. Adventure Passport

The Adventure Passport is a digital product that costs 10 CHF and is valid for 12 months. It is refundable within 14 days of purchase if no benefits have been redeemed (no points credited, no vouchers used). After this period, or as soon as a benefit has been used, it is no longer refundable. It does not renew automatically and does not result in any recurring charges.

7. Refunds

  • All refunds are issued via the payment method used at the time of purchase (credit card, TWINT, e-wallet). We do not issue refunds in cash, to another account, or to another card.
  • Once your request is approved, the refund will be processed within 2 business days. Depending on your bank, the amount will appear on your statement within 5 to 10 business days.
  • No fees are deducted: the refund amount is the same as the amount charged, in CHF.
  • A partial refund is possible when only part of the order is canceled.

8. Returns

Since our online sales consist solely of tickets and digital services, returns are neither possible nor necessary. Items purchased on-site at our parks (retail stores, food and beverage outlets) are subject to the terms and conditions posted at the register.

9. Complaints and Contact Information

For any questions regarding cancellations or refunds:
Kids Fun Park SA — Route Suisse 8A, 1163 Etoy
Email: info@kidsfunpark.ch · Phone: +41 (0)21 800 08 08

We respond to all complaints within 2 business days. These terms and conditions are governed by Swiss law and supplement our general terms and conditions of sale.

Our locations: Etoy — Route Suisse 8A, 1163 Etoy · Martigny — Avenue de Fully 63, 1920 Martigny · Sion — Rue de l’Industrie 16, 1950 Sion